Privacy Policy
1. Introduction
Julia & Ava (“we,” “us,” or “our”) is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, make a purchase, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Personal Information We Collect
We may collect the following categories of personal information:
2.1 Information You Provide Directly
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Name
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Email address
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Shipping and billing address
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Payment information (processed securely by third-party payment providers)
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Order details
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Customer communications and inquiries
2.2 Information Collected Automatically
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IP address
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Browser type and version
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Device information
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Pages visited, interactions, and timestamps
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Cookies and similar tracking technologies
3. How We Use Your Information
We use personal information to:
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process and fulfill orders;
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communicate with you about your purchase or inquiries;
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provide customer support;
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improve our website and services;
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prevent fraud and unauthorized activity;
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comply with legal and regulatory obligations.
4. Legal Basis for Processing (GDPR)
For customers located in the European Economic Area (EEA), we process personal data based on:
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performance of a contract;
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compliance with legal obligations;
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legitimate business interests;
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your consent, where required.
5. Sharing of Personal Information
We may share your personal information with trusted third parties, including:
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payment processors (e.g. Stripe, PayPal);
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fulfillment and shipping partners;
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website hosting and IT service providers;
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analytics and marketing tools;
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legal or regulatory authorities when required by law.
All third parties are required to handle personal data in accordance with applicable privacy laws.
6. International Data Transfers
As we operate internationally, your personal information may be transferred to and processed in countries outside your country of residence, including the United States.
Where required, such transfers are protected using appropriate legal safeguards, including Standard Contractual Clauses (SCCs) or other lawful mechanisms.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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ensure proper website functionality;
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analyze website performance;
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improve user experience.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
9. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of data transmission over the internet is 100% secure.
10. Your Rights
Depending on your location, you may have the right to:
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access your personal data;
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request correction or deletion;
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object to or restrict processing;
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request data portability;
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withdraw consent at any time;
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file a complaint with a supervisory authority.
Requests can be submitted using the contact details below.
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes will take effect immediately upon publication on our website.
14. Contact Information
For questions or concerns regarding this Privacy Policy or your personal data, please contact:
Julia & Ava
📧 Email: info@julia-ava.com