Terms of Service

1. General Information

This website is operated by Julia & Ava (“we,” “us,” or “our”).

By accessing our website, placing an order, or purchasing any product or service, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any policies referenced herein.

These Terms apply to all users of the website, including browsers, customers, and contributors of content.

If you do not agree to these Terms, you may not access or use our website or services.

2. Eligibility

By using this website, you represent and warrant that:

  • you are at least 18 years of age, or the age of majority in your jurisdiction; and

  • you are legally capable of entering into binding agreements.

Use of this website for any unlawful or unauthorized purpose is strictly prohibited.

3. Online Store & Use of Service

You agree not to use our products or services for any illegal, fraudulent, or unauthorized purpose, nor to violate any applicable laws, including intellectual property laws.

Any breach of these Terms may result in immediate termination of your access to the Service.

4. Products, Fulfillment & Dropshipping

All products offered on this website are sold online and fulfilled through third-party suppliers.

As a result, you acknowledge and agree that:

  • products may be shipped directly from third-party fulfillment partners;

  • packaging, branding, and shipment methods may vary;

  • items from the same order may arrive in separate packages.

5. Shipping & Delivery (USA Only)

Shipping Destination

At this time, Julia & Ava ships exclusively within the United States.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery time is 7–12 business days after dispatch.

Delivery times are estimates only and not guaranteed.

Delays caused by carriers, fulfillment partners, customs procedures, weather conditions, or other factors beyond our control do not constitute grounds for refunds or cancellations.

Once an order has been handed over to the carrier, responsibility for delivery lies with the shipping provider, unless otherwise required by applicable law.

6. Pricing & Modifications

All prices are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any product or service at any time without liability.

7. Order Acceptance & Contract Formation

The display of products on our website does not constitute a legally binding offer.

By placing an order, you submit a binding offer to purchase.

A contract is formed only when we confirm acceptance of your order or when the product is dispatched.

Automated order confirmation emails do not constitute acceptance.

8. Billing & Account Information

You agree to provide accurate, complete, and current billing and shipping information.

We reserve the right to refuse or cancel any order at our sole discretion, including suspected fraud, abuse, or unauthorized activity.

9. Refunds & Returns

All purchases are subject to our Refund & Returns Policy, which forms an integral part of these Terms.

Refunds are not issued for delayed shipments once an order has been dispatched.

10. Chargebacks & Payment Disputes

Customers are strongly encouraged to contact us before initiating a chargeback or payment dispute.

Unjustified chargebacks may result in:

  • immediate termination of service;

  • recovery of administrative and dispute-related costs;

  • permanent restriction from future purchases.

11. Third-Party Tools & Links

Our website may include links or access to third-party tools or services.

These are provided “as is” and “as available,” without warranties of any kind.

We are not responsible for damages arising from the use of third-party services or websites.

12. User Submissions

Any feedback, ideas, comments, or materials submitted grant Julia & Ava a worldwide, perpetual, royalty-free license to use, reproduce, and distribute such content.

No compensation or confidentiality is owed for submitted materials.

13. Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of Julia & Ava and may not be used without prior written consent.

14. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

We make no warranties, express or implied, regarding uninterrupted operation, accuracy, or fitness for a particular purpose.

Use of the Service is at your own risk.

15. Limitation of Liability

To the fullest extent permitted by law, Julia & Ava shall not be liable for:

  • indirect, incidental, or consequential damages;

  • loss of profits, data, or business opportunities.

Total liability shall not exceed the amount paid for the product giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Julia & Ava from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Service.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict-of-law principles and subject to mandatory consumer protection laws.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Continued use of the website constitutes acceptance of the revised Terms.

20. Contact Information

For questions regarding these Terms, please contact:

Julia & Ava
📧 Email: info@julia-ava.com